Tag: customer service

Breakthrough Performance

Does Your Culture Fuel Your Strategy — Or Does it Devour it?

Management guru Peter Drucker’s famous observation that “culture eats strategy for breakfast” is as valid today as ever.   Read More

Breakthrough Performance

The Sky’s the Limit for AT&T

No one knows who said it first. But we do know that for more than 100 years, people have been making a statement about New York City.   Read More

Suite Success

When Steve Jobs was in the throes of conceiving how the now iconic Apple Stores would look and function, he opted to go beyond the computer industry for inspiration.   Read More